Name: ToolsConnector — Freshdesk Connector
Author: ToolsConnector

All 23 Actions

Action	Description	Parameters	Returns
`add_note`	Add a note to a ticket	ticket_id, body	`FreshdeskNote`
`create_company ⚠`	Create a new company	name [domains, description]	`FreshdeskCompany`
`create_contact ⚠`	Create a new contact	name, email	`FreshdeskContact`
`create_ticket ⚠`	Create a new support ticket	subject, description, email [priority, status]	`FreshdeskTicket`
`delete_ticket ⚠`	Delete a Freshdesk ticket	ticket_id	`bool`
`get_agent`	Get a single agent by ID	agent_id	`FreshdeskAgent`
`get_company`	Get a single company by ID	company_id	`FreshdeskCompany`
`get_contact`	Get a single contact by ID	contact_id	`FreshdeskContact`
`get_ticket`	Get a single ticket by ID	ticket_id	`FreshdeskTicket`
`list_agents`	List agents in Freshdesk	[limit]	`list`
`list_canned_responses`	List canned responses	—	`list`
`list_companies`	List companies in Freshdesk	[limit, page]	`PaginatedList[FreshdeskCompany]`
`list_contacts`	List contacts	[limit, page]	`PaginatedList[FreshdeskContact]`
`list_email_configs`	List email configurations	—	`list`
`list_groups`	List agent groups in Freshdesk	—	`list`
`list_satisfaction_ratings`	List satisfaction ratings	[limit, page]	`PaginatedList[dict[str, Any]]`
`list_ticket_fields`	List ticket fields in Freshdesk	—	`list`
`list_tickets`	List support tickets	[status, priority, limit, page]	`PaginatedList[FreshdeskTicket]`
`merge_tickets ⚠`	Merge multiple tickets into one	primary_id, secondary_ids	`bool`
`reply_to_ticket ⚠`	Reply to a ticket	ticket_id, body	`FreshdeskReply`
`search_tickets`	Search tickets using Freshdesk query language	query	`PaginatedList[FreshdeskTicket]`
`update_contact`	Update an existing contact	contact_id [name, email]	`FreshdeskContact`
`update_ticket`	Update an existing ticket	ticket_id [status, priority]	`FreshdeskTicket`